Flower Delivery Shepperton Terms & Conditions

Introduction

Welcome to Flower Delivery Shepperton. These Terms and Conditions set out the basis upon which we supply our floral products and delivery services to customers in Shepperton and the surrounding areas through our online platform. By placing an order with us, you are deemed to have read and agreed to these Terms and Conditions. Please read them carefully before using our website or making a purchase.

Application of Terms

These terms govern all orders, deliveries, and related services offered by Flower Delivery Shepperton to customers residing in Shepperton and the surrounding locales. Amendments may be made to these terms from time to time. Updated terms will become effective immediately upon posting on our website. It is your responsibility to review these terms prior to making a new purchase.

Order Process

To order flowers and related products for delivery in Shepperton, you must select from our range of available arrangements and gifts displayed on our website. Follow the prompts to add products to your basket, complete the checkout process, and submit your order. During checkout you will be asked to provide delivery details, recipient’s address in Shepperton or a neighbouring area, and your contact information.

Once your order is submitted, you will receive an order confirmation via our system. This confirmation acts solely as an acknowledgment of receipt and does not constitute acceptance of your order. Acceptance of your order, and the creation of a binding contract, only occurs once your payment is received and we have dispatched the relevant products.

Should circumstances arise where we are unable to fulfil your order due to stock unavailability, delivery issues, or other unforeseen factors, we will contact you to suggest suitable alternatives or, where appropriate, issue a refund. We reserve the right to decline or cancel any order at our discretion, whether or not the order has been confirmed, without liability, except to refund any payment already made.

Product Descriptions and Substitution

We endeavour to display and describe our bouquets, floral arrangements, and gifts as accurately as possible. Due to the nature of fresh flowers, some variations in colour, variety, or size may occur. Where necessary, we reserve the right to substitute flower varieties or packaging, ensuring the overall style, value, and quality remain equivalent to the item ordered. If a significant substitution is required, we may contact you for approval, especially where a message or style would be notably altered.

Delivery Services

Flower Delivery Shepperton offers delivery of floral orders within Shepperton and its surrounding areas. Orders must be placed in accordance with our published cut-off times, which are displayed on our website. We will make every effort to deliver your order on your chosen date. However, completion of delivery on the requested date is not guaranteed, and we cannot be held responsible for delays caused by factors beyond our control, including adverse weather, recipient not being at home, or force majeure events.

If the recipient is not available at the delivery address, our delivery team may leave the flowers with a neighbour or in a safe place, provided they feel it is reasonable to do so. Alternatively, we may leave a note for the recipient with instructions for collection or redelivery. It is the customer’s responsibility to provide accurate delivery details and special instructions as necessary. If incorrect or incomplete information is provided, we are not liable for failed or delayed deliveries. Further delivery attempts may incur additional charges at our discretion.

Payments

All prices displayed on the website are in GBP (£) and inclusive of applicable VAT unless otherwise stated. Payment for all orders must be made in full at the time of order placement. We accept major credit and debit cards via our secure online payment gateway. By submitting your payment details, you confirm you are authorised to make the purchase using those details.

Should a payment fail, your order will not be processed or dispatched until full payment is received. We reserve the right to cancel orders where we have not received cleared payment or have reason to believe an unauthorised or fraudulent payment has been made.

Cancellations and Amendments

You may cancel or amend your order provided you notify us prior to the order being prepared and dispatched for delivery. For same-day or next-day delivery orders, this may mean that cancellation or changes are only possible shortly after placing the order. To request a cancellation or amendment, contact our customer service team as soon as possible quoting your order number. We will make every effort to accommodate your request, but cannot guarantee changes or cancellations once floral items have already begun preparation or left our premises.

Refunds for valid cancellations will be processed via the original method of payment. Orders containing personalised products, special requests, or those already in transit may not be eligible for cancellation or refund.

Returns and Refund Policy

Due to the perishable nature of fresh flowers, we are unable to accept returns except where products are damaged on arrival or substantially differ from your order. If you are not satisfied with your delivery, you must notify us within 24 hours of receipt, providing details and, where possible, photographs of the item in question. We may offer a replacement, partial refund, or other resolution based on the circumstances and at our discretion.

Any claim must be made by the individual who placed the order and must provide proof of purchase and delivery. Our liability is limited to the value of the purchased goods or providing a replacement where appropriate.

Customer Responsibilities

By placing an order, you agree that all information you provide is accurate and complete. You are responsible for ensuring the recipient’s address in Shepperton or the selected surrounding area is correct. You are encouraged to double-check delivery dates, messages, and instructions.

After delivery, recipients should follow provided care instructions to maximise the longevity of their flowers. We are not responsible for outcomes arising from mishandling or inappropriate storage after delivery has taken place.

Liability

To the fullest extent permitted by law, Flower Delivery Shepperton shall not be liable for any indirect, special, or consequential loss, including but not limited to lost profits, arising from the supply, delivery, or use of our products. Our total liability arising out of any given order, including negligence and breach of duty, is limited to the purchase price of that order.

We accept no responsibility or liability for delays, delivery failures, or damages caused by circumstances beyond our control, such as severe weather, accidents, or public events impacting access to Shepperton and adjacent areas.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Personal Data and Privacy

We process your personal information in accordance with UK data protection laws and our published Privacy Policy. Information provided during purchase, including delivery details and contact information, is used solely to process and deliver your order, communicate with you regarding your order, and manage our customer relationship. Full details are available in our Privacy Policy.

Intellectual Property

All content on the Flower Delivery Shepperton website, including images, text, and logos, is the property of Flower Delivery Shepperton or our licensors and is protected by UK intellectual property laws. You may not copy, reproduce, or use any part of our website or materials without our prior written consent.

Governing Law and Jurisdiction

These Terms and Conditions, any disputes or claims arising out of or in connection with them, and all issues regarding your use of the Flower Delivery Shepperton platform and services, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims.

Severability

If any provision of these terms is held, in whole or in part, to be illegal, invalid or unenforceable, the validity of the remaining provisions shall not be affected. Such provisions shall be interpreted, as far as possible, to reflect the intentions of the parties, and if not possible, shall be deemed severed from these terms.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Flower Delivery Shepperton regarding your use of our services and supersede all prior agreements or understandings, whether written or oral.

Contact and Further Information

If you require further information on these Terms and Conditions, or about any aspect of your order or our flower delivery service throughout Shepperton and the surrounding areas, please refer to our website's contact page for the latest details on how to get in touch with our team.

Thank you for choosing Flower Delivery Shepperton. Your custom is valued, and we are committed to providing high quality, reliable flower delivery across Shepperton and its neighbouring communities. Please revisit these terms regularly to stay informed of any changes.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 67 High St, Shepperton, TW17 9AB.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shepperton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shepperton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.