At Flower Delivery Shepperton, we are proud to be a trusted local florist, dedicated to bringing joy to Shepperton households and businesses with our fresh flower arrangements. We stand by the quality of our products, ensuring every bouquet reaches you in the freshest state possible. Your complete satisfaction is our priority, and our customer service team is always ready to address any issues.
We handle each flower delivery with the utmost care. However, on the rare occasion that your flowers are damaged in transit or do not arrive as expected, we promise to put things right without delay. If you receive a damaged or unsatisfactory bouquet, please notify us on the day of delivery. Providing a clear photo of the issue will help us assess and resolve the situation promptly.
We are committed to the Flower Delivery Shepperton Fresh Flowers Guarantee: every bouquet we deliver is carefully arranged from the freshest stems available. Our flowers are guaranteed to remain vibrant and beautiful for a minimum of five days from the day they arrive at your Shepperton address, provided they are cared for according to the simple instructions included with your order. Should your flowers wilt or fail to stay fresh within this period, please reach out so we can review the matter and arrange a suitable solution.
Your satisfaction is extremely important to us. For issues such as damaged-on-arrival flowers or lack of freshness within the guarantee window, you may choose between a full refund or a complimentary replacement bouquet delivered at the next available opportunity. In the case of substituted flower types due to unforeseen market shortages, if you are not completely satisfied with the delivered flowers, we encourage you to contact us for resolution.
We strive for excellence and value all customer feedback. If you wish to raise a complaint about your experience with Flower Delivery Shepperton, including concerns regarding delivery, freshness, or service, we want to hear from you. Please reach out with details of your order and the issue encountered. Our dedicated team will investigate your complaint and respond as quickly as possible, typically within 24 working hours.
Depending on the situation, we may ask for supporting details, such as photos or descriptions, to help us understand your concern. Rest assured, every complaint is treated confidentially and fairly, as part of our commitment to provide the highest level of service to the Shepperton community.
Flower Delivery Shepperton has become a local favourite because we genuinely care for our neighbours and the businesses we serve. Our experienced florists select only the finest fresh flowers and treat every arrangement with professional attention to detail. Whether for joyful celebrations or heartfelt condolences, we go the extra mile to ensure your flowers arrive fresh, beautiful, and on time – every time.
If you need to request a refund, a replacement, or wish to discuss any aspect of our service, please contact our customer care team. We are here to help and are proud to uphold our fresh flowers guarantee for all of Shepperton.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
